Refund policy

If you are not completely satisfied with your purchase for any reason, you may return your item(s) for a refund or an exchange. Please note music items need to be unopened to receive credit. Apparel items must be in the same condition that you received it, unworn and unwashed. Unless your item is being returned due to a manufacturer or printing defect, we will not refund your original shipping costs. We are not liable for return shipping costs that may occur.

Please contact 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at store@concord.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at store@concord.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at store@concord.com.

to begin the return or exchange process. Items sent back to us without first requesting a return will not be accepted.

 

RETURNS AND EXCHANGES

 All returns and exchanges need to be postmarked within 60 days of the delivery date. All returned items must be in new and unused condition along with all original tags and labels attached.

 

EXCHANGE PROCESS

 You can exchange unwashed, unaltered items within 60 days of delivery.

 Please make sure that you save the tracking information of your return shipment. If tracking information is not provided, will not be able to process the return or exchange. Please also note we are not liable for return/exchange items until they arrive back to our warehouse.

Kindly note, the exchange process may take a few weeks.

Any items passed the allotted time (60 days) since the item(s) have been delivered, unfortunately we are not able to accept any exchanges or refund requests.

After receiving your exchange, we will inspect the conditions of your item(s) then we will process your request. We reserve the right to deny an exchange request pending the condition of the item(s) returned.

 

RETURN PROCESS

We only allow returns that are unwashed, unworn, and like-new clothing items. For music items, they must be unopened and like-new. Items must be returned within 60 days of delivery.

Please make sure that you save the tracking information of your return shipment. If tracking information is not provided, we will not be able to process the return. Please also note we are not liable for return/exchange items until they arrive back to our warehouse.

Kindly note, we will not refund any shipping costs that may have occurred.

We are not liable for shipping costs that may have occurred due to returning items to our warehouse. After receiving your return, we will inspect the conditions of your item(s) then we will process your request. We reserve the right to deny an exchange request pending the condition of the item(s) returned. If we receive the item not in like-new condition, we are unable to issue a refund or process an exchange and the item will be shipped back to you in the same condition it was received in. 

 

REFUNDS

We will email you when your return has been processed. Please allow at least 10 business days for the refund to completely clear from your statement once the refund has been issued. We are only allowed to issue refunds to its original form of payment.

 

EXCEPTIONS

The following items below cannot be returned/exchanged:

Opened or damaged music items

Worn, washed, dirty, or damaged clothing items

 

DAMAGED OR DEFECTIVE ITEMS

To file a claim for a defective or damaged product in your order, please contact us HERE. Please note that all claims must be submitted within the 60 days of delivery. Provide as many details as possible, including clear photos of the damage.

Note -  our products ship in industry standard vinyl mailers to securely deliver your order. Unfortunately, slight damage can occur with the items while in transit. We are unable to issue replacements/refunds for minor cosmetic damage such as creases, bends, split inserts, dings, etc.

We are unable to accept claims for clothing items that have been washed and/or worn. We are unable to accept claims for damages that have occurred after you’ve received your order.

 

QUESTIONS 

If you have any questions or concerns about our return/exchange policy, please contact: store@concord.com